(Vzorové) Všeobecné obchodné podmienky
1. GENERAL CONDITIONS
1.1 The seller is the company Chilli Manufaktura s.r.o., Priemyselná 8, Nesvady 946 51, tel .: +421905335691, E-mail.:email@example.com, VAT: 2121067960, Registered in the Commercial Register No. 49013 / N
1.2 The Buyer is any natural or legal person who in any way contacts the Seller with the intention of purchasing the goods offered by the Seller.
1.3 The buyer is also any natural or legal person who in any way contacts the seller with a request that the seller procures goods that is not included in the offer, with the intention of purchasing these goods.
1.4 By using the website of the seller's online store and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Business Terms and Conditions are valid until the new Business Terms and Conditions are issued.
2.1 The buyer can order the goods as follows:
a) through the shopping cart on the seller's website,
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The seller will confirm the sent order within 48 hours by email and at the same time notify the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 Cancellation of the order is possible on the part of the buyer within 24 hours of ordering the goods without giving a reason. The buyer can cancel the order in the Customer section on the seller's website, by phone or e-mail. After verifying that the conditions for canceling the order have been met, the seller will confirm the cancellation of the order to the buyer by e-mail or telephone. In the event that the amount for the ordered goods has already been paid, the seller will send the money back to the buyer's bank account, or deliver it in another way agreed upon.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, he will immediately return the paid amount to the buyer in full, or offer him replacement goods, or another solution, if the buyer agrees. The seller also has the right to cancel the order if he cannot contact the buyer (incorrectly stated or unlisted contact details, unavailability, ...).
3.1 The seller has a VAT registration.
3.2 To the basic price of the order is added the price for the transport of goods according to which method of delivery the buyer chooses. The price is derived from the total weight of the ordered goods and the current rate is visible directly in the order (for each mode of transport). Packaging is included in the price of transport.
4.1 The buyer can pay for the goods by cash on delivery or by transfer to the seller's account on the basis of an (advance) invoice. Based on the sent order, the seller will issue an (advance) invoice, which he will send together with the order confirmation by e-mail. The buyer can make this payment as follows: a) by transfer order from his account, b) by direct cash deposit to the seller's account, c) by the Pay Pa payment system, d) by the GoPay online card payment system.
4.2 Payment is only possible in EUR.
4.3 The seller sends the tax document (invoice) to the buyer together with the goods or sends it electronically.
5. DELIVERY CONDITIONS
5.1 The delivery time for the goods offered by the seller is in most cases within 8 working days from the confirmation of the order, the maximum delivery time is 14 days or may be extended in agreement with the buyer. The seller will inform the buyer about the delivery time and delivery date by telephone when confirming the order. If the announced extended delivery period does not suit the buyer, he has the option to cancel the order in accordance with point 2.5 of these Business Conditions. 5.3 The goods will be shipped immediately after confirmation of the order and after meeting all the conditions for removal from storage.
6. DELIVERY OF GOODS
6.1 The seller ensures the transport of goods in a way that the buyer chooses from the options offered in the order: a) courier service, b) Slovak Post.
6.2 The place of collection is determined on the basis of the buyer's order. Delivery of the goods to the designated place is considered to be the fulfillment of the delivery.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment upon receipt of the goods.
6.4 Together with the goods, the seller will deliver to the buyer an invoice (tax document) or delivery note.
6.5 The seller is responsible for the goods only after they have been taken over by the buyer. The goods are considered taken over by the buyer from the time when the buyer confirms the receipt of the goods in writing.
6.6 The seller is not responsible for delayed delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after payment of all damages by the carrier.
6.7 In case of greater interest, it may happen that we have a shortage of goods and so we can deliver the goods ordered by you in several packages, while you pay postage and packaging as one package.
7. WITHDRAWAL FROM THE PROCESSED ORDER
7.1 In accordance with the law, the buyer is entitled to withdraw from the processed order without giving a reason (according to the law "from the purchase contract", if the buyer has already taken over the goods) within 14 working days from the day of taking over the goods.
7.2 Goods for return must be:, a) undamaged, b) complete (including accessories, documentation, ...), c) including the enclosed proof of purchase.
7.3 If the buyer decides to return the goods according to point 7.1 of these Terms and Conditions, he is obliged to: a) contact the seller in writing with a request to withdraw from the processed order, state the order number (variable symbol), purchase date and his account number for refunds, b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and use appropriate packaging so that during transport there is no description, sticking or other deterioration of the original packaging and the goods themselves (seller is not liable for any loss or damage ) to reimburse expenses related to the return of goods (postage, insurance, ...).
7.4 After fulfilling the conditions according to points 7.1 to 7.3 of these Terms and Conditions and upon receipt of the returned goods, the seller is obliged to: a) take back the goods, b) return to the buyer no later than 15 days from the date of withdrawal from the processed order. for transport.
7.5 In case of non-fulfillment of any of the conditions according to points 7.1 to 7.3 of these Business Conditions, the seller will not accept withdrawal from the processed order and the goods will be returned at the expense of the buyer.
8. WARRANTIES AND COMPLAINTS
8.1 The handling of complaints is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months, rsp. until the expiration date of the product, which may occur less than 24 months. Proof of purchase (attached invoice) is always sufficient to exercise the rights arising from liability for defects (complaint).
8.3 The warranty does not cover normal wear and tear of the item (or parts thereof) caused by the use and opening of food products.
8.4 The buyer is obliged to deliver the claimed goods to the claim clean, mechanically undamaged, mechanically undamaged label and marking, unopened and complete with a copy of the invoice, delivery note. The buyer is obliged to send a description of the defect together with the goods.
8.5 COMPLAINT PROCEDURE:
8.5.1. Inform us in writing by e-mail as soon as possible about a product error (firstname.lastname@example.org).
8.5.2. Send the product back to the seller's business address
9. PROTECTION OF PERSONAL DATA
9.1 All personal data provided to customers within the order of goods or customer registration through the online store www.chillislovakia.sk are collected, processed and stored in accordance with Act no. 122/2013 Coll. on the protection of personal data.
9.2 By sending the order, resp. by concluding a purchase contract, the customer in accordance with Act. no. 122/2013 Coll. consent of the seller to the processing, collection and storage of his personal data for the purpose of concluding the purchase contract, order processing and related communication with the customer, but also after successful processing of the order for contract performance and record keeping (eg handling claims, bookkeeping and pod.), until the time of its written expression of disagreement with this processing. Personal data is processed to the extent: name, surname, address, telephone, e-mail. The customer has the right to access their personal data, the right to correct them, including other legal rights to this data. The Seller does not provide, disclose or make available the personal data of customers to any other person, with the exception of companies providing transportation of goods to which personal data of customers are transferred to the minimum extent necessary for the purpose of delivery of goods.
9.3 By registering a customer account via the online store www.chillislovakia.sk, the customer agrees that in accordance with Act no. 122/2013 Coll. on the protection of personal data, the seller, or a third party, as an intermediary designated by this company in accordance with the cited law, processed, collected and stored the customer's personal data provided by the customer during his registration. The customer also grants the seller consent to the processing and use of his personal data for promotional and marketing purposes and to the transfer of this data to the seller's business partners for promotional and marketing purposes, and at the same time agrees that the seller and possibly third parties with whom this company has concluded the relevant contractual arrangements to send the customer commercial notices in electronic form, in accordance with Act. No. 147/2001 Coll. on advertising and Act. no. 610/2003 Coll. on electronic communications. Personal account data are processed to the extent: name, surname, date of birth, address, telephone, e-mail, gender. The customer has the right to access his personal data, the right to correct them, including other legal rights to this data.
9.4 The Seller does not provide, disclose or make available the personal data of customers to any other person, with the exception of: companies providing transportation of goods to which personal data of customers are transferred to the minimum extent necessary for the purpose of delivery of goods. Consent to the processing of personal data and the sending of business information is granted for an indefinite period and can be revoked at any time free of charge by explicit and certain expression in writing addressed to the seller, by post or electronically to the e-mail email@example.com. Withdrawal of consent to the processing of personal data will also cancel customer registration. According to Act. no. 122/2013 Coll. in relation to the processing of personal data, in particular the following rights:
Upon written request, the customer has the right to request from the seller:
a) confirmation of whether or not personal data about him are processed,
b) in a generally comprehensible form, information on the processing of personal data in the information system to the extent pursuant to § 15 par. 1 letter (a) to (e), second to sixth points; when issuing a decision pursuant to paragraph 5, the person concerned shall be entitled to acquaint himself with the procedure for processing and evaluating operations,
c) in a generally comprehensible form, precise information on the source from which he obtained his personal data for processing,
d) in a generally comprehensible form, a list of his personal data which are the subject of processing,
e) correction or disposal of their incorrect, incomplete or out-of-date personal data which are the subject of processing,
(f) the destruction of his personal data whose purpose of processing has ended; if official documents containing personal data are processed, it may request their return,
g) liquidation of his personal data, which are the subject of processing, if there has been a violation of the law,
(h) the blocking of his personal data by reason of the revocation of the consent before the expiry of its period of validity, if the controller processes personal data with the consent of the data subject.
The customer has the right to object to the seller on the basis of a written request against:
a) the processing of his personal data which he assumes are or will be processed for the purposes of direct marketing without his consent, and request their destruction,
b) the use of personal data specified in § 10 par. 3 letter (d) for the purposes of direct marketing by post; or
c) the provision of personal data referred to in § 10 par. 3 letter (d) for direct marketing purposes.
10. Final information
10.1 Supervision over the provision of services is performed by: SOI Inspectorate for the Nitra Region, Staničná 9, P. O. BOX 49A, 950 50 Nitra 1, RVPS KN, Štúrova 5, 945 01 Komárno.
10.2 These general terms and conditions and all purchase contracts concluded on the basis thereof are governed by the laws in force in the EU.